Returns & Refunds Policy
Our refund and returns policy lasts 30 days. If 30 days have passed since your purchase, we can’t offer you a full refund or exchange.
RETURNS
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
you do not receive them within the guaranteed time (8 business days not including 1-3 days processing)
you receive the wrong item
you receive damaged item
you do not want the product you have received (but you must return the item at your expense and the item must be unused)
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
Condition of Item : New, unworn or unused, with tags, and in its original packaging
Restocking Fee : Free
Return Method: By Mail
Shipping Cost: Free (we will cover the return shipping cost)
Shipping Label: Download/Print. We will send it to you through email once your return is approved.
ORDER CANCELLATION
All orders can be cancelled until they are shipped. If your order has been paid and you need to change or cancel it, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
EXEMPTIONS
Several types of goods are exempt from being returned and refunds:
Gift cards
Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
Any item that is returned more than 30 days after delivery
Please do not send your purchase back to the manufacturer.
REFUNDS
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 working days.
We do not issue the refund if:
your order does not arrive due to factors within your control (e.g. providing the wrong shipping address)
your order does not arrive due to exceptional circumstances outside our control (e.g. not cleared by customs, delayed by a natural disaster).
LATE OR MISSING REFUNDS
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at support@hanogran.com
Sale items
Only regular priced items may be refunded. Sale items cannot be refunded.
EXCHANGES
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at support@hanogran.com
CONTACT US
Email: support@hanogran.com
LIVE CHAT IS AVAILABLE
Phone: +6017-4514412
HQ Address: hanohano, B3-G-07, Jalan Lembah Permai 3, Desa Lembah Permai, 68000 Ampang, Selangor, Malaysia
Operating Hours:
10am - 6pm (Mon-Fri)
RETURNS
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
you do not receive them within the guaranteed time (8 business days not including 1-3 days processing)
you receive the wrong item
you receive damaged item
you do not want the product you have received (but you must return the item at your expense and the item must be unused)
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
Condition of Item : New, unworn or unused, with tags, and in its original packaging
Restocking Fee : Free
Return Method: By Mail
Shipping Cost: Free (we will cover the return shipping cost)
Shipping Label: Download/Print. We will send it to you through email once your return is approved.
ORDER CANCELLATION
All orders can be cancelled until they are shipped. If your order has been paid and you need to change or cancel it, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
EXEMPTIONS
Several types of goods are exempt from being returned and refunds:
Gift cards
Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
Any item that is returned more than 30 days after delivery
Please do not send your purchase back to the manufacturer.
REFUNDS
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 working days.
We do not issue the refund if:
your order does not arrive due to factors within your control (e.g. providing the wrong shipping address)
your order does not arrive due to exceptional circumstances outside our control (e.g. not cleared by customs, delayed by a natural disaster).
LATE OR MISSING REFUNDS
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at support@hanogran.com
Sale items
Only regular priced items may be refunded. Sale items cannot be refunded.
EXCHANGES
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at support@hanogran.com
CONTACT US
Email: support@hanogran.com
LIVE CHAT IS AVAILABLE
Phone: +6017-4514412
HQ Address: hanohano, B3-G-07, Jalan Lembah Permai 3, Desa Lembah Permai, 68000 Ampang, Selangor, Malaysia
Operating Hours:
10am - 6pm (Mon-Fri)