Shipping & Delivery

HANDLING TIME

1-3 working days

FREE SHIPPING

We are glad to bring our customers great value and service. That’s why we provide free shipping from our warehouses in Asia by ePacket or EMS and in the USA by USPS.

SHIPPING TO OVER 200 COUNTRIES

We are proud to offer international shipping services. However, there are some locations we are unable to ship to. If you happen to be from one of those countries we will contact you.

CUSTOMS

We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive in your country.

SHIPPING TIME

These are our estimates:

Location	*Estimated Shipping Time
United States	5-8 Business days
Canada, Europe	5-8 Business days
Australia, New Zealand	5-8 Business days
Central & South America	5-8 Business days
Asia	5-8 Business days
Africa	5-8 Business days

*This doesn’t include our 1-3 day processing time.

TRACKING INFORMATION

You will receive an email with a tracking number once your order is shipped but sometimes due to free shipping tracking is not available. For logistical reasons, items in the same purchase may be sent in separate packages even if you’ve specified combined shipping.

If you have any other questions, please contact us and we will do our best to help you out.

CONTACT US

Email: support@hanogran.com

LIVE CHAT IS AVAILABLE

Phone: +6017-4514412

HQ Address: hanohano, B3-G-07, Jalan Lembah Permai 3, Desa Lembah Permai, 68000 Ampang, Selangor, Malaysia

Operating Hours:
10am - 6pm (Mon-Fri)