Foldable Storing Home Fabric Sorting Box With Lid Clothes Organizer Closet Storage Clothing Organizer Storage

Order Fulfillment 

Please allow 1-3 working days time before your order is shipped out Delivery usually takes 5-8 working days after postage depending on courier Do make sure size and color is correct before placing order.

 

Shipping & Delivery

HANDLING TIME:

1-3 working days

FREE SHIPPING

We are glad to bring our customers great value and service. That’s why we provide free shipping from our warehouses in Asia by ePacket or EMS and in the USA by USPS.

SHIPPING TO OVER 200 COUNTRIES We are proud to offer international shipping services. However, there are some locations we are unable to ship to. If you happen to be from one of those countries we will contact you.

CUSTOMS

We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive in your country.

SHIPPING TIME

These are our estimates: Location *Estimated Shipping Time

United States 5-8 Business days

Canada, Europe 5-8 Business days

Australia, New Zealand 5-8 Business days

Central & South America 5-8 Business days

Asia 5-8 Business days Africa 5-8 Business days

*This doesn’t include our 1-3 day processing time.

 

TRACKING INFORMATION

You will receive an email with a tracking number once your order is shipped but sometimes due to free shipping tracking is not available. For logistical reasons, items in the same purchase may be sent in separate packages even if you’ve specified combined shipping. If you have any other questions, please contact us and we will do our best to help you out.

 

Returns & Refunds Policy

Our refund and returns policy lasts 30 days. If 30 days have passed since your purchase, we can’t offer you a full refund or exchange.

RETURNS Your satisfaction is our #1 priority. 

Therefore, you can request a refund or reshipment for ordered products if: 

1.  you do not receive them within the guaranteed time (8 business days not including 1-3 days processing) 

2.  you receive the wrong item you receive damaged item you do not want the product you have received (but you must return the item at your expense and the item must be unused) 

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Condition of Item : New, unworn or unused, with tags, and in its original packaging 
Restocking Fee : Free Return Method: By Mail
Shipping Cost: Free (we will cover the return shipping cost) 
Shipping Label: Download/Print. 

We will send it to you through email once your return is approved.

ORDER CANCELLATION

All orders can be cancelled until they are shipped. If your order has been paid and you need to change or cancel it, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.

EXEMPTIONS

Several types of goods are exempt from being returned and refunds: Gift cards Any item not in its original condition, is damaged or missing parts for reasons not due to our error. Any item that is returned more than 30 days after delivery Please do not send your purchase back to the manufacturer.

REFUNDS

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 working days. We do  not  issue the refund if: your order does not arrive due to factors within your control (e.g. providing the wrong shipping address) your order does not arrive due to exceptional circumstances outside our control (e.g. not cleared by customs, delayed by a natural disaster).

LATE OR MISSING REFUNDS

If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us at support@hanogran.com. Only regular priced items may be refunded. Sale items cannot be refunded.

EXCHANGES

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at support@hanogran.com 

CONTACT INFO